Privacy Policy

1. Introduction

Lumber New Orleans ("we," "us," or "our") operates the website lumberneworleans.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and protect the personal information of visitors to our Site and customers who interact with our business. By using our Site, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

2.1 Information You Provide Directly

• Name, email address, phone number, and company name when you submit our contact form or request a quote
• Project details, lumber specifications, and other information you include in form submissions or email correspondence
• Billing and shipping addresses when you place an order
• Payment information processed through our secure payment providers (we do not store credit card numbers on our servers)

2.2 Information Collected Automatically

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, referring URLs, and click patterns
• General geographic location based on IP address
• Cookies and similar tracking technologies (see Section 5)

2.3 Information from Third Parties

• Analytics data from Google Analytics or similar services
• Social media interactions if you engage with our accounts on third-party platforms
• Business information from public directories when relevant to sales inquiries

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, provide quotes, and process orders
• To communicate with you about your orders, deliveries, and account
• To improve our website, products, and services based on usage patterns and feedback
• To send occasional marketing communications about new products, promotions, or industry information (you can opt out at any time)
• To comply with legal obligations, resolve disputes, and enforce our agreements
• To detect and prevent fraud, abuse, or security incidents
• To analyze website traffic and usage trends to improve user experience

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, and sending communications. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Shipping Partners: When we deliver or ship lumber, we share your name, address, and phone number with our shipping and freight partners solely for delivery purposes.
• Legal Requirements: We may disclose information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and understand how visitors use our Site.

• Essential Cookies: Required for basic site functionality such as page navigation and form submission. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our Site by collecting anonymous usage data. We use Google Analytics for this purpose.
• Preference Cookies: Remember your settings and preferences to improve your experience on return visits.

You can control cookies through your browser settings. Disabling cookies may affect some features of our Site. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is being set.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our Site uses SSL/TLS encryption for all data transmissions. Payment processing is handled by PCI-compliant third-party providers. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. We encourage you to take steps to protect your personal information, such as using strong passwords and being cautious about sharing information online.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for up to 3 years. Customer transaction records are retained for 7 years as required by tax and business regulations. You may request deletion of your personal information at any time by contacting us (see Section 10).

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly
• Do Not Track: Our Site currently does not respond to "Do Not Track" browser signals

9. Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is handled, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically. Continued use of the Site after changes are posted constitutes acceptance of the revised policy.